FAQ

Frequently Asked Questions

Everything you need to know about our products and services.

General

DTF (Direct-to-Film) transfers are printed designs on a special film that can be heat-pressed onto almost any fabric. They offer vibrant full-color prints with excellent wash durability — over 100 washes tested.

Regular DTF transfers are for fabrics (t-shirts, hoodies, bags). UV DTF transfers are permanent stickers designed for hard surfaces like tumblers, laptops, glass, metal, and phone cases.

No! We have no minimum order requirements. You can order a single transfer or thousands — no setup fees, no art fees.

Orders & Design

We accept PNG, JPEG, PDF, PSD, AI, and EPS files. For best results, we recommend PNG with transparent background at 300 DPI or higher.

Our online builder lets you upload multiple designs, then drag and drop them onto a sheet to maximize space. You can resize, copy, and auto-arrange designs. The tool also checks resolution quality in real-time.

Every order is reviewed by our design team for quality. If we notice any issues (low resolution, wrong format), we'll reach out before printing.

Shipping & Delivery

Standard shipping is free and takes 3-5 business days. Rush shipping (1-2 business days) is available for an additional fee. All orders ship with tracking.

Currently we only ship within the United States. We're working on expanding to international shipping in the future.

Most orders are printed and shipped within 24-48 hours. Rush orders get priority processing.

Returns & Cashback

Since all products are custom-made, we can't accept returns for change of mind. However, if there's a quality issue or error on our part, we'll reprint or refund your order within 45 days.

When you create an account and place an order, 5% of your order total is automatically added to your wallet as site credit. This credit never expires and can be used on any future order with no spending limit.

Yes! There's no limit on how much cashback you can use. You can pay for 100% of an order with cashback credits if you have enough balance.

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